About Us

Who are we?

Who are we?

Who are we?

We are a family-run organisation with a genuine heart for people, not just services.

We believe lasting change happens when challenges are understood at their root — not just managed on the surface — so they no longer define or limit a person’s life.

Our approach is holistic and empowering, guided by our core values of compassion, dignity, faith, service, integrity, empowerment, and community.

These values shape how we walk alongside each individual, supporting them to build confidence, develop life skills, and grow into their fullest level of independence, purpose, and belonging.

We are a family-run organisation with a genuine heart for people, not just services.

We believe lasting change happens when challenges are understood at their root — not just managed on the surface — so they no longer define or limit a person’s life.

Our approach is holistic and empowering, guided by our core values of compassion, dignity, faith, service, integrity, empowerment, and community.

These values shape how we walk alongside each individual, supporting them to build confidence, develop life skills, and grow into their fullest level of independence, purpose, and belonging.

We are a family-run organisation with a genuine heart for people, not just services.

We believe lasting change happens when challenges are understood at their root — not just managed on the surface — so they no longer define or limit a person’s life.

Our approach is holistic and empowering, guided by our core values of compassion, dignity, faith, service, integrity, empowerment, and community.

These values shape how we walk alongside each individual, supporting them to build confidence, develop life skills, and grow into their fullest level of independence, purpose, and belonging.

woman-stylish-denim-jacket-coffee-shop
woman-stylish-denim-jacket-coffee-shop
woman-stylish-denim-jacket-coffee-shop

The Journey Community Founder

"We believe every person deserves the opportunity to grow in confidence, feel a true sense of belonging, and step into their full potential.

No two journeys are the same, which is why our team takes the time to truly know each individual and provide personalised support that meets them where they are — and walks with them toward where they’re called to be."

"We believe every person deserves the opportunity to grow in confidence, feel a true sense of belonging, and step into their full potential.

No two journeys are the same, which is why our team takes the time to truly know each individual and provide personalised support that meets them where they are — and walks with them toward where they’re called to be."

"We believe every person deserves the opportunity to grow in confidence, feel a true sense of belonging, and step into their full potential.

No two journeys are the same, which is why our team takes the time to truly know each individual and provide personalised support that meets them where they are — and walks with them toward where they’re called to be."

Jacob Berliner | Founding Director

Jacob Berliner | Founding Director

Jacob Berliner | Founding Director

The Founder (Background Removed) (Background Removed)
The Founder (Background Removed) (Background Removed)
The Founder (Background Removed) (Background Removed)

Meet our Amazing Team

At The Journey, we are incredibly thankful for our dedicated and professional team. Each team member brings a depth of training, experience, and lived understanding, combined with a genuine passion for supporting people in all seasons of life.

Our workforce is made up of skilled support professionals with experience across disability support, mental health, community and social participation, capacity building, and low to high support needs, including complex and evolving circumstances.

Alongside our support staff, we work with allied health professionals, such as exercise physiologists, as well as qualified trainers and wellness practitioners.

Together, our team provides flexible, person-centred support that adapts to each individual — ensuring care is respectful, empowering, and tailored to the whole person, not just a diagnosis.

The Founder Jacob Berliner

Jacob Berliner

CEO

Compressed image

Alex H

Admin

Compressed image

Lachlan T

Personal Trainer

Compressed image

Blanche

Support Worker

Compressed image

Gabby

Support Worker

Compressed image

Kate N

Support Worker

Compressed image

Will K

Support Worker

Compressed image

Katie Hewitt

Client Services

Compressed image

John M

Exercise Physiologist

Compressed image

Alek

Support Worker

Compressed image

Briana C

Support Worker

Compressed image

John P

Support Worker

Compressed image

Marley

Support Worker

Compressed image

Joel Haafkens

Culture & Team Manager

Compressed image

Matt P

OPM

Compressed image

Andrey

Support Worker

Compressed image

Christin

Support Worker

Compressed image

Josh F

Support Worker

Compressed image

Will J

Support Worker

The Founder Jacob Berliner

Jacob Berliner

CEO

Compressed image

Joel Haafkens

Culture & Team Manager

Compressed image

John M

Exercise Physiologist

Compressed image

Lachlan T

Personal Trainer

Compressed image

Andrey

Support Worker

Compressed image

Briana C

Support Worker

Compressed image

Gabby

Support Worker

Compressed image

Josh F

Support Worker

Compressed image

Marley

Support Worker

Compressed image

Will K

Support Worker

Compressed image

Katie Hewitt

Client Services

Compressed image

Alex H

Admin

Compressed image

Matt P

OPM

Compressed image

Alek

Support Worker

Compressed image

Blanche

Support Worker

Compressed image

Christin

Support Worker

Compressed image

John P

Support Worker

Compressed image

Kate N

Support Worker

Compressed image

Will J

Support Worker

The Founder Jacob Berliner

Jacob Berliner

CEO

Compressed image

Katie Hewitt

Client Services

Compressed image

Joel Haafkens

Culture & Team Manager

Compressed image

Alex H

Admin

Compressed image

John M

Exercise Physiologist

Compressed image

Matt P

OPM

Compressed image

Lachlan T

Personal Trainer

Compressed image

Alek

Support Worker

Compressed image

Andrey

Support Worker

Compressed image

Blanche

Support Worker

Compressed image

Briana C

Support Worker

Compressed image

Christin

Support Worker

Compressed image

Gabby

Support Worker

Compressed image

John P

Support Worker

Compressed image

Josh F

Support Worker

Compressed image

Kate N

Support Worker

Compressed image

Marley

Support Worker

Compressed image

Will J

Support Worker

Compressed image

Will K

Support Worker

History & Background |
The Journey Community

Happy Team
Happy Team
Happy Team

Founded in late 2020—almost by accident—The Journey Community began when our founder, Jacob, saw firsthand the deep flaws in the disability support system.

Rather than treating people like contracts, he envisioned something different:

A community built on real relationships, intentional care and holistic solutions. A community that treats people like people — one that listens to their vision for life and actively walks alongside them to help make it a reality.

What began as a small response to a big problem has grown into a mission-driven organisation, rooted in faith and built on the belief that true transformation happens through connection, compassion and walking together.

Today, we operate a small community centre featuring a gym, offices and shared spaces. Our programs — from men’s groups that form lifelong bonds, to life-changing experiences and even overseas trips — reflect our heart to support people through every season of life.

Our team is passionate, selfless and united in their calling to serve others.

Christ is the foundation of everything we do. We believe He is the true Director—we simply follow His lead.

Founded in late 2020—almost by accident—The Journey Community began when our founder, Jacob, saw firsthand the deep flaws in the disability support system.

Rather than treating people like contracts, he envisioned something different:

A community built on real relationships, intentional care and holistic solutions. A community that treats people like people — one that listens to their vision for life and actively walks alongside them to help make it a reality.

What began as a small response to a big problem has grown into a mission-driven organisation, rooted in faith and built on the belief that true transformation happens through connection, compassion and walking together.

Today, we operate a small community centre featuring a gym, offices and shared spaces. Our programs — from men’s groups that form lifelong bonds, to life-changing experiences and even overseas trips — reflect our heart to support people through every season of life.

Our team is passionate, selfless and united in their calling to serve others.

Christ is the foundation of everything we do. We believe He is the true Director—we simply follow His lead.

Founded in late 2020—almost by accident—The Journey Community began when our founder, Jacob, saw firsthand the deep flaws in the disability support system.

Rather than treating people like contracts, he envisioned something different:

A community built on real relationships, intentional care and holistic solutions. A community that treats people like people — one that listens to their vision for life and actively walks alongside them to help make it a reality.

What began as a small response to a big problem has grown into a mission-driven organisation, rooted in faith and built on the belief that true transformation happens through connection, compassion and walking together.

Today, we operate a small community centre featuring a gym, offices and shared spaces. Our programs — from men’s groups that form lifelong bonds, to life-changing experiences and even overseas trips — reflect our heart to support people through every season of life.

Our team is passionate, selfless and united in their calling to serve others.

Christ is the foundation of everything we do. We believe He is the true Director—we simply follow His lead.

Our Mission

We are not just another support provider. Our programs are designed to strengthen and complement existing supports, giving participants the best possible foundation to grow, progress, and succeed.

Our mission is to address challenges at their root — building skills, confidence, and capacity so individuals can move toward true independence.

Ultimately, our hope is to empower people so well that we work ourselves out of a job. And if that journey requires lifelong support, we remain committed to walking beside them every step of the way.

The Vision

We envision a future where people are seen for who they are, not for the challenges they face — a future where individuals are equipped to grow in confidence, live with purpose, and step into meaningful independence.

Our vision is for thriving lives, strengthened families, and connected communities, where support is holistic, empowering, and led with compassion, dignity, and faith.

We seek to be part of a movement that restores hope, builds belonging, and walks alongside people as they discover what is possible for their life.

Our Core Values

COMPASSION We love and care deeply, walking with people through every season with empathy and grace.

DIGNITY Every life has God-given value and we honour each person with respect and worth.

FAITH Guided by the hope, love and truth of Jesus Christ, we trust in a greater purpose.

SERVICE Like Christ, we lead by serving others sacrificially, humbly and wholeheartedly.

INTEGRITY We stand for what is right, honest and just, no matter the cost.

EMPOWERMENT We don't do for, we do with, equipping people to thrive with independence and purpose.

COMMUNITY Healing, growth, and joy happen in relationship. No one should walk life alone.

Hear from our Happy Clients

We believe the best measure of our success is the impact we have on the lives we support. Hear from the individuals and families who have experienced our difference.

  • Genuine care & highly professional...

    "The kindest most compassionate service I have ever witnessed. Genuine care and highly professional."

    Michael Foster

  • I wouldn't go anywhere else...

    "The team at the Journey are absolutely amazing! They truly excel at what they do and I wouldn’t go anywhere else for my needs."

    Susan Boyle

  • ...results that are actually life changing.

    "I have seen so many amazing things coming out of the Journey, the team are incredible and the services they offer are filled with love and compassion, while getting results that are actually life changing."

    Joel

  • ...a kind, genuine and caring support network...

    "The Journey Community is one of the most incredible support work teams I have ever come across. If you’re looking for a kind, genuine and caring support network to help you with your journey through life, then you’ve found the right place!"

    Jesse Gibson

  • Consistently gone above and beyond...

    "A beautiful team of Support Workers who have consistently gone above and beyond to support our son over the past 2 years."

    Amanda Smith

  • Fantastic support company!

    “Fantastic support company!”

    Lauren Kimber

  • Our son Brenton enjoyed

    "Our son Brenton enjoyed"

    David Morris

The Journey Community Partners

Pindari Life

Registered Charity

Pindari Adventures

Outdoor Adventure Education

Quick Links

Send a message

Use the form below to get in touch with us if you need assistance or have questions about our services

© 2020-2026 The Journey Community. All rights reserved.

Built by The ARCHiTECH

Quick Links

Send a message

Use the form below to get in touch with us if you need assistance or have questions about our services

© 2020-2026 The Journey Community. All rights reserved.

Built by The ARCHiTECH

Quick Links

Send a message

Use the form below to get in touch with us if you need assistance or have questions about our services

© 2020-2026 The Journey Community. All rights reserved.

Built by The ARCHiTECH